Activate Newsletter: August 2026

When Caregivers Help Design Care

How Imagine Pediatrics Is Building Better Healthcare With Families

What happens when organizations stop designing solutions for people and start designing with them?

At Think Tank we believe that people most affected by poverty are essential to solving it. It’s that belief that fuels our trainings, programs and partnerships.

Imagine Pediatrics demonstrates what can happen when organizations move beyond collecting feedback and begin sharing decision-making power. As a mother to children with medically complex needs, Jennifer Uscanga's experience wasn't something the organization wanted represented only in a brochure—it became an integral part of how decisions were made, ultimately creating better experiences for families and stronger systems of care.

Resource Spotlight

Build a Compassionate System 

Navigating poverty often means managing multiple challenges with limited time, energy, and resources. Even well-intentioned systems can add unnecessary obstacles through complicated forms, extensive documentation requirements, long wait times, or unclear communication. These barriers create friction and can make it harder for people to access the support they need.

This resource from the Exchange Resource Library invites organizations to examine their processes and services from the perspective of someone navigating poverty. It also offers practical ideas to help lighten the load and create more compassionate systems.

"Do the best you can until you know better. Then when you know better, do better." 

—Maya Angelou